Verulam Scientific thrives on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!
Customer can cancel purchase orders of standard catalogue products at any time prior to picking/packing for shipment. Cancellation of custom products, non-catalogue products and not inventoried products at Verulam Scientific may be rejected or alternatively be subject to cancellation fees. Please contact your Sales or Customer Service Representative in the case you wish to cancel an order.
It is Verulam Scientific policy to accept convenience returns of standard catalogue products (where customers have ordered items they do not require), within 30 calendar days of delivery by Verulam Scientific, subject to a minimum of 30% restocking fee of the invoiced value of the products being returned. This returns policy only applies temperature-controlled at Verulam Scientific and which are in a unused, re-saleable condition and does not apply to (i) products which have been discontinued, (ii) products which are personalised or customised, (iii) products not purchased from Verulam Scientific, (iv) refrigerated or temperature controlled products, (v) products which are outdated, shelf-worn, used or defaced; (vi) products which are expired or with an expiration date too short for re-sale. Returns of custom products, non-catalogue products, and not inventoried products are not permitted. Customer must obtain a goods return authorisation (“GRN”) from Verulam Scientific and reference the GRN number on return shipping documents prior returning the products to the designated return centre (at Customer’s cost). Please contact your Sales or Customer Service Representative for further details on the return procedure to follow. For the avoidance of doubt, this policy does not affect customer’s right to return products that develop faults or fail to perform to specifications during the applicable warranty period.
It is the responsibility of the Customer to perform reasonable inspection of all deliveries. Obvious external damage must be notified to Verulam Scientific within a maximum of 7 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents evidencing the external damages (e.g. photos). Delivery errors (e.g. wrong product, wrong quantities) and physical damage to products visible from standard ‘out of box’ inspection must be notified to Verulam Scientific within a maximum of 7 calendar days of delivery, together with a copy of the annotated delivery receipt as well as any relevant supporting documents (e.g. photos). In
the absence of such notifications, goods shall be assumed to be delivered in an undamaged condition. For the avoidance of doubt, this policy does not affect customer’s rights in respect of products that develop faults or fail to perform to specifications during the applicable warranty period.